Door Staff and Concierge
No matter the type of facility you own or operate, you want to make a positive impression the moment a client, prospective member, or tenant walks in the door. Building Services of America (BSA) can help you achieve that goal. We provide first-class guest services, with professional front desk staffing, front desk concierge, and door staffing. Our team is a communicative resource and inspires relationships by interacting with guests in a polite, helpful manner. Trust BSA for your front desk and door staffing services. We strive to be an extension of your facility brand.
Front Desk Services
We are often asked “what is the difference between front desk and concierge service?” and “which service do you provide?” BSA proudly offers both!
Our front desk staff are the initial guest services specialists that your clientele will interact with. They can help your building administration and staff members with hospitality needs and information management, such as:
- Establishing check-in for meetings or visits
- Reviewing building code and planning necessary upgrades and installations.
- Time stamp recording and security
- General information
BSA’s front desk staff are helpful resources and are ambassadors for your initial client interactions.
Concierge staffing is the most personal way to interact with guests. While front desk staffing meets with guests and provides services to your clients, a front desk concierge will work closely to assist with a wide variety of individualized needs.
This person exemplifies the best of what your facility has to offer. Their duties include:
- Coordinating correspondence
- Arranging for hospitality and events
- Securing meeting locations and potential travel
- Fulfilling personal requests
For premium guest services, count on BSA to provide concierge staffing that will assist your clients with their most pressing and challenging requirements.
BSA extends our service offerings past the front desk. We provide door staffing services for residential managed communities, luxury high-rises, corporate offices, and more! Our door operators are responsible for the security of the property, controlling the opening entrance doors, politely screening visitors, and managing deliveries for the building.
We also provide other courtesy services, such as:
- Signing for packages
- Carting luggage between the elevator and the service entrance
- Securing taxi or ride share
BSA can tailor door staffing services to meet your specific requirements, as well as your budget, making sure your clientele have an excellent experience, time and time again.
BSA is always available to show that your facility is a welcoming yet secure location for visitors. For friendly, helpful front desk concierge and door staffing, partner with our team. We have more than two decades of experience as a front desk and door staffing service for commercial and multi-family residential buildings of all types.